Lowes Foods - Lowes terrible cake order
ordered a 1/4 sheet cake for birthday, picked up cake is was cracked and was much smaller than a 1/4 sheet cake. Totally embarrassed because everyone at the party had tiny pieces.
Called Lowes and they apologized and said I could get double my money back for the cake. I went to the store with the receipt, and picture of the cake and the manager gave me the price of the cake not double the money, and he also took my receipt. Wrote to corporate office which is suppose to reply with 24 hours and it has now been 3 days. Called and they said someone would be calling.
Note on this says "add credibility to your review etc." Lowes is not credible and I will be ordering all future cakes from Publix. Also, when I ordered the cake in person, they got the date wrong, I went back to the store and had it corrected.
I later got a call from Lowes asking if I wanted 2 cakes one on Saturday and one on Sunday. This was a nightmare from the very beginning.
Reason of review: Not as described/ advertised.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.
Lowes Foods Cons: Terrible customer service.
Location: 2440 Augusta Hwy, Lexington, SC 29072, USA
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